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Services

Emergencies & Disasters

The information on this page will assist you to:

  • Understand the support that your council and state government can provide before, during and after an emergency
  • Identify who to contact for emergency assistance
  • Improve your understanding of emergencies.

Council services

City of Charles Sturt has a support role to play helping local communities to prepare, respond and recover from emergencies as detailed in the Local Government Emergency Management Framework.

Local Government Emergency Management Framework (1226 kb)

Earthquake

Ensuring certain development complies with standards

Escape of Hazardous Materials & Pandemic

Controlling Pests

Health Services

Managing Your Property

Protecting the Environment

Regional Public Health Planning

Extreme Weather – Heatwave

Air conditioned Council properties

Extreme Weather – Storm

Education campaign for animal owners

Environment & Open Space Policies and associated Plans and Processes

Stormwater Pollution Prevention

Flood

Asset Management Planning

Development Plan

Floodplain mapping

Open Space Strategy

Pet Boarding

Stormwater Pollution Prevention

Urban Fire

Fire hazard reduction

Emergency contacts

During both office hours and after hours you can speak to someone acting on behalf of Council if you dial 08 8408 1111.

Emergency management

The City of Charles Sturt has a Community Emergency Management Policy which details Council’s commitment to community emergency management.

Disasters happen

Before, during and after an emergency

Emergencies and disasters can happen at any time and affect anyone.

It is important to plan and prepare for emergencies to help reduce the impact and recover more quickly.

Before an emergency

Take the quiz to find out how prepared you are for an emergency and get ready

During an emergency

Emergency contacts

If you have a life-threatening or urgent situation dial Triple Zero (000) and ask for ambulance, fire or police depending on the type of emergency.

For a list of emergency numbers go to how to report an emergency and crisis helplines.

Where to find current alerts and emergency warnings

Your local ABC radio station is the official emergency broadcaster delivering warnings and alerts.

Find information about current alerts and emergency warnings on the SA.GOV.AU website.

Emergency services and the state government issue advice and warning messages to the public through websites, smartphone apps, television and radio broadcasts, mobile phone SMS messages and posts on social media.

Where to shelter in an emergency

Housing SA may establish relief centres to provide support in an emergency event.

Relief centres provide immediate and short-term shelter, food and drink, and emotional support during an emergency event.

The location of relief centres will be advertised through the media, at the time of the incident.

In the event of a bushfire, if you have a bushfire survival plan and you plan to leave early, it is important that you know where to go. Use the CFS interactive maps to find the bushfire safer places and last resort refuges.

After an emergency

SA.GOV.AU provides general information about disaster recovery including what services may be offered and how they are provided.

Following a major emergency, the South Australian recovery hotline and SA.GOV.AU provide information for those needing or offering help.

Council may help with recovery operations including:

  • Damage assessments
  • Clearance of roads and bridges
  • Removal of debris
  • Clean-up and disposal
  • Environmental remediation and restoration.

Council services will be advertised at the time of the incident on this site and other media.

Recovery centres

The state government may establish recovery centres as a one-top-shop to provide access to all services available to affected communities.

The location of recovery centres will be advertised at the time of the incident on SA.GOV.AU, Facebook (SARecoveryInfo) and other media.

Types of emergency

Bushfire

For emergency assistance during a bushfire dial Triple Zero (000).

Prepare for a bushfire - Country Fire Service (CFS) and SA.GOV.AU.

During a bushfire - CFS warning and incidents and Alert SA event and warning information.

After a bushfire - SA.GOV.AU for information about a specific bushfire recovery event and general bushfire recovery.

Flood

For emergency assistance during a flood event call the State Emergency Service on 132 500.

Prepare for a flood - SA.GOV.AU.

During a flood - Alert SA event and warning information and SA.GOV.AU.

After a flood - SA.GOV.AU for information about a specific flood recovery event and general flood recovery.

Extreme storm

For emergency assistance during a storm event call the State Emergency Service on 132 500.

For information before, during and after a storm go to SA.GOV.AU.

For warnings and alerts go to Alert SA event and warning information.

House fire

For emergency assistance in a house fire dial Triple Zero (000).

For information before, during and after a house fire go to SA.GOV.AU.

Human disease

For information about infectious diseases, disease prevention and flu pandemics go to SA.GOV.AU.

Terrorism

Report suspicious activity to the National Security Hotline 1800 123 400 or SA Police 131 444.

To find out what to do before, during and after a terrorist incident go to SA.GOV.AU.

Other types of emergencies

Refer to the SA.GOV.AU site:

Animal and plant disease

Chemical emergency

Earthquake

Extreme heat

Utility outages

Donating and volunteering

The best way to help after an emergency is by:

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